FAQs - Art to Remember

Frequently Asked Questions

We hope the process of supporting your school through the Art to Remember fundraiser is simple and pleasant. Below are some Frequently Asked Questions that occasionally arise.
If you do not see the answer to your question below, we are available to assist you toll free at (800) 895-8777, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.

Family Member Questions School Coordinator Questions

Family Member Questions

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All our products work with both vertical and horizontal artwork. You can order any product and your artwork will appear correctly on the product.
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Sure! Please contact us and we will fix it. You will need to provide the wrong email address along with the correct one. If you have an account, you are able to update your email from the account settings page, which is located in the circle at the top right corner of the page under your initials.
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We are happy to replace any broken, damaged, or defective products. Please contact us with the order details.
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We apologize for this error. While your child’s name will not show up on any of the products, we do want to correct it. Please contact us and include your child’s first and last name, the name of the school, and the city and state where the school is located. We will get it fixed in the system so that the correct name shows up on any future materials.
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Your order will be processed and shipped within 15 business days. Shipping to your selected address will add an additional 1-4 days.
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After all of the school’s orders arrive at Art to Remember, it takes around 15 business days to produce the items and another 1-4 days to ship the items to school. If you placed your order after the deadline, your order will be part of the late orders, which are not guaranteed for holiday delivery.
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Please contact us and include your child’s first and last name, the name of the school, the city and state of the school, and either the email address that the order confirmation was sent to or the child’s Online Order Code.
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You can place an order online at any time at ArtToRemember.com. To shop and place an order, just create an account (or log in) and add art to your gallery by entering your Online Order Code(s) or uploading new artwork. Shipping & handling apply.
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Definitely. Just go to ArtToRemember.com. You’ll see a button at the top of the page to “Add Art.” If you click on the button, you’ll see an option to “Upload from My Computer.” If you create an account (or log in), your artwork will be saved to your gallery.
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Of course! You can order products with artwork from a previous year. We have Online Order Codes on file back to Spring of 2014. If you don’t have the previous codes, you can search for codes on our website. If you are on the homepage of ArtToRemember.com, there is button titled “Add Art”. If you click on the button, you’ll see an option to “Search for My Child’s Art”. If you create an account, the artwork will be saved to your gallery and you can order from it at any time throughout the year.
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Creating an account allows you to save your artwork every year and continually add artwork to your account. Then, you can order from current and previous artwork.
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If you have a copy of your order form, you can find your Online Order Code on the front and back of the form.

Still can’t find it? You can search for it! If you are on the homepage of ArtToRemember.com, there is button titled “Add Art”. If you click on the button, you’ll see an option to “Search for My Child’s Art”. If you create an account, the artwork will be saved to your gallery and you can order from it at any time throughout the year.
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You can reach us toll free at (800) 895-8777, Monday thru Friday 8:00 a.m. to 5:00 p.m. Eastern Time. If you would like more information about our programs, contact us and we’ll get back to you right away.
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The magnet that holds the insert in place is very strong on the necklace and bracelet. If you are having difficulties switching your insert, first try pressing hard on one corner of the insert and the other corner should lift. If this does not work, pry up a corner carefully with a toothpick or straight pin.
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Yes. However,

We guarantee scheduled delivery dates only for your school’s primary order and

Late orders ship directly to the customer’s home address. Shipping is an additional charge.

You can place an order at any time through ArtToRemember.com. We only guarantee scheduled delivery dates for the school’s primary fundraising order.
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You can search for their Online Order Code! If you are on the homepage of ArtToRemember.com, there is button titled “Add Art”. If you click on the button, you’ll see an option to “Search for My Child’s Art”. If you create an account, the artwork will be saved to your gallery and you can order from it at any time throughout the year.
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Once we receive the artwork, it will take approximately two weeks* for us to scan or photograph it and add it to your gallery.
*Turnaround time between 9/15-12/31 extends to 12-14 weeks.
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Yes, you can fold or roll the artwork so it fits in the box. We’ll do our best to smooth them out, but please note that fold lines may show up in the digital version.
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You can send up to 50 pieces of artwork.
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Currently we can accept up to 24×36” art.
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When you select the product, you will have the option to select whether you’d like the year, and which year you want. (Available on select products only.)
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Our specialty is 2D artwork, but you are welcome to send in other keepsake pieces as well. We will do our best to scan or photograph them accurately.
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Yes! After your art has been scanned, we will ship your artwork back to you either with your first purchase or within 12 weeks.

School Coordinator Questions

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We prefer that you use our art paper to ensure that:

We scan it accurately

We minimize any distortion of the image on the final keepsake products.

Contact us if you already have an art project started that you want to use for your fundraiser so that we can let you know if we are able to accommodate. Call us at (800) 895-8777 or email us at info@arttoremember.com/about.
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Yes! One piece of artwork will be submitted through the school, but parents are welcome to upload additional pieces of artwork to order from at ArtToRemember.com.
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Definitely! Families can go to ArtToRemember.com and upload artwork at any time. If they create an account, the artwork will be saved to their gallery.
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Absolutely! Additional artwork needs to meet our art guidelines can be shipped in with the rest of the school’s artwork. Parents can also go to ArtToRemember.com and upload the additional artwork directly into their gallery. Contact your Program Coordinator with any additional questions at (800) 895-8777.
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Yes! We will return the artwork when we ship your students’ personalized order forms.
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We are happy to replace any broken, damaged, or defective products. Please contact us with the order details.
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The Legacy Wall tiles are for indoor use only. Art to Remember makes no guarantees if you choose to install them outdoors.
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You can reach us toll free at (800) 895-8777, Monday thru Friday 8:00 a.m. to 5:00 p.m. Eastern Time. If you would like more information about our programs, contact us and we’ll get back to you right away.
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Profit checks are issued 2 – 3 weeks after all orders have shipped (including late orders).
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Yes! One piece of artwork is submitted through the school, but parents are welcome to go to ArtToRemember.com and upload additional pieces of artwork.
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Yes! We pay all shipping charges for the following:

Program materials: We send you all materials and products needed for a successful program, including: art paper, student labels, sample keepsake products and display/marketing items to help you promote your fundraising program.

Artwork: We provide a prepaid label to make it easy to send us your completed artwork.

Personalized Order Forms: We send you the personalized order forms to send home to your parents AND provide a prepaid shipping label so you can easily return completed orders to us.

Keepsake Products: We pay for and ship your primary order of keepsake products and one late order to the school.

Note: Schools in Alaska, Hawaii and APOs will be billed half the shipping charges.

Parents who order online have the option to ship their orders directly to their home. If parents select this option, they are responsible for shipping charges.
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Call us at (800) 895-8777 or email us at info@arttoremember.com/about and we’ll be happy to send you pricing information.
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Now! Space is limited each semester and we recommend reserving your spot on our production schedule as soon as possible. You can sign up online or by calling us at (800) 895-8777.

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