What is my Online Order Code?
What are the benefits of creating an account versus logging in as a guest?
If you have a copy of your order form, you can find your Online Order Code on the front and back of the form. If you do not have your order form, you can search for codes on our website. If you are on the homepage of Order.ArtToRemember.com
, there is link titled “Don’t know your Online Order Code” and if you are already in your gallery, the link is “Search for a code.” If you create an account, the artwork will be saved to your gallery and you can order from it at any time throughout the year.
Creating an account allows you to save your artwork every year and continually add artwork to your account. Then, you can order from current and previous artwork.
I would like to order keepsakes with artwork from a previous semester. Is this possible? Can you send me the Online Order Code for that artwork?
Can I upload new art?
Of course! You can order products with artwork from a previous year. We have Online Order Codes on file back to Spring of 2014. If you don’t have the previous codes, you can search for codes on our website. If you are on the homepage of Order.ArtToRemember.com
, there is link titled “Don’t know your Online Order Code” and if you are already in your gallery, the link is “Search for a code.” If you create an account, the artwork will be saved to your gallery and you can order from it at any time throughout the year. .
I think I missed the deadline - can I still order?
Definitely. Just go to Order.ArtToRemember.com
, create an account (or log in), and you will see the option to Upload New Artwork.
I accidentally placed two duplicate orders online. How do I cancel one of my orders?
You can place an order online at any time at Order.ArtToRemember.com
. To shop and place an order, just create an account (or log in) and add art to your gallery by entering your Online Order Code(s) or uploading new artwork. Note: Personal order prices may vary from school prices; shipping & handling apply.
When will my order be delivered to the school?
Please contact Art to Remember at email@example.com
or (800) 895-8777. Please include your child’s first and last name, the name of the school, the city and state of the school, and either the email address that the order confirmation was sent to or the child’s Online Order Code.
After all of the school’s orders arrive at Art to Remember, it takes around 15 business days to produce the items and another 1-4 days to ship the items to school. If you placed your order after the deadline, your order will be part of the late orders, which are not guaranteed for holiday delivery.
I selected the Ship to Home option. When will my order be delivered?
Your order will be processed and shipped within 15 business days. Shipping to your selected address will add an additional 1-4 days.
My child’s name is spelled wrong on the order form. Can you fix this?
I entered the wrong email address when ordering online. Can you fix this?
We apologize for this error. While your child’s name will not show up on any of the products, we do want to correct it. Please email us at firstname.lastname@example.org
and include your child’s first and last name, the name of the school, and the city and state where the school is located. We will get it fixed in the system so that the correct name shows up on any future materials.
If I order online, do I still have to turn in my order form to the school?
Sure! Please contact us at email@example.com
or (800) 895-8777 and we will fix it. Please provide the wrong email address along with the correct one. If you have an account, you are able to update your email from the account settings page, which is located in the pink ribbon at the top of the page under your name.
If you order online, you do not need to turn in a paper order form to the school.
My artwork is vertical but it looks like the product is horizontal (or vice versa). Can I still order the product?
All our products work with both vertical and horizontal artwork. You can order any product and your artwork will appear correctly on the product.
A product arrived broken or is defective, what should I do?
We replace any broken, damaged or defective products. Please call (800) 895-8777 and we will be happy to help.
How do I reach your Customer Service Department?
You can reach us toll free at (800) 895-8777, Monday through Friday, 8:00 a.m. to 5 p.m. Eastern Time.