Frequently Asked Questions

We hope the process of supporting your school through the Art to Remember fundraiser is simple and pleasant. Below are some Frequently Asked Questions that occasionally arise during the shopping process. If you do not see the answer to your question below, we are available to assist you toll free at (800) 895-8777, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.

What is my Online Order Code?
If you have a copy of your order form, you can find your Online Order Code on the front and back of the form. If you do not have your order form, you can either contact your school coordinator or Art to Remember at info@arttoremember.com or (800) 895-8777. Please include your child’s first and last name, the name of the school, and the city and state where the school is located. We will email you back with your child’s Online Order Code.
What are the benefits of creating an account versus logging in as a guest?
Creating an account allows you to save your artwork every year and continually add artwork to your account. Then, you can order from current and previous artwork.
I would like to order keepsakes with artwork from a previous semester. Is this possible? Can you send me the Online Order Code for that artwork?
You can order products with artwork from a previous year. We have Online Order Codes on file back to Spring of 2014. You are welcome to call us at (800) 895-8777 or email info@arttoremember.com and we’ll be happy to look those up for you. We will need the year(s) that the artwork was created, your child’s first and last name, the name of the school, and the city and state where the school is located.
Can I upload new art?
If you are placing an order outside of the school’s fundraising window, you can upload your own artwork. Just go to Order.ArtToRemember.com, create an account (or log in), and you will see the option to Upload New Artwork.
I think I missed the deadline - can I still order?
Of course! You can place an order online at any time at Order.ArtToRemember.com. To shop and place an order, just create an account (or log in) and add art to your gallery by entering your Online Order Code(s) or uploading new artwork.  Note: Personal order prices may vary from school prices; shipping & handling apply. 
I accidentally placed two duplicate orders online. How do I cancel one of my orders?
Please contact Art to Remember at info@arttoremember.com or (800) 895-8777. Please include your child’s first and last name, the name of the school, the city and state of the school, and either the email address that the order confirmation was sent to or the child’s Online Order Code.
When will my order be delivered to the school?
After all of the school’s orders arrive at Art to Remember, it takes around 15 business days to produce the items and another 1-4 days to ship the items to school. If you placed your order after the deadline, your order will be part of the late orders, which are not guaranteed for holiday delivery.
I selected the Ship to Home option. When will my order be delivered?
Your order will be processed and shipped within 15 business days. Shipping to your selected address will add an additional 1-4 days.
My child’s name is spelled wrong on the order form. Can you fix this?
We apologize for this error. While your child’s name will not show up on any of the products, we do want to correct it. Please email us at info@arttoremember.com and include your child’s first and last name, the name of the school, and the city and state where the school is located. We will get it fixed in the system so that the correct name shows up on any future materials.
I entered the wrong email address when ordering online. Can you fix this?
Sure! Please contact us at info@arttoremember.com or (800) 895-8777 and we will fix it. Please provide the wrong email address along with the correct one.
If I order online, do I still have to turn in my order form to the school?
If you order online, you do not need to turn in a paper order form to the school.
My artwork is vertical but it looks like the product is horizontal (or vice versa). Can I still order the product?
All our products work with both vertical and horizontal artwork. You can order any product and your artwork will appear correctly on the product.
A product arrived broken or is defective, what should I do?
We replace any broken, damaged or defective products. Please call (800) 895-8777 and we will be happy to help.
How do I reach your Customer Service Department?
You can reach us toll free at (800) 895-8777, Monday through Friday, 8:00 a.m. to 5 p.m. Eastern Time.